Shipping policy
Shipping Policy
At Sydney Bella Donna, each order is packaged with care and attention to detail. Please review the information below regarding processing, shipping, and delivery.
Processing Time
Ready-to-ship orders are generally processed within 3–5 business days unless otherwise noted on the product page.
Processing time refers to the time needed to prepare your order before it is handed to the shipping carrier and does not include transit time.
Made-to-order, custom, or personalized pieces may require additional production time. The estimated production or processing timeframe for these pieces will be stated on the applicable product page or communicated to you before your order is completed.
If an order contains both ready-to-ship and made-to-order items, the order may be shipped together once all pieces are ready unless otherwise stated.
During collection launches, holidays, promotional periods, or periods of high order volume, processing times may be longer.
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
U.S. Shipping
Available shipping methods, rates, and estimated delivery times are displayed at checkout based on your order and delivery address.
Orders are generally shipped through USPS or another available carrier and include tracking when available.
Shipping and delivery estimates begin after your order has been processed and provided to the carrier.
Transit times are estimates and are not guaranteed unless expressly stated otherwise.
International Shipping
We may offer international shipping to select countries.
Available shipping methods, rates, and estimated delivery times will be displayed at checkout.
International delivery times may vary due to customs processing and other circumstances outside our control.
International orders may be subject to import duties, taxes, customs charges, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the purchase price or shipping charge.
Shipping Addresses
Please review your shipping address carefully before submitting your order.
Customers are responsible for providing an accurate and complete shipping address.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
Sydney Bella Donna is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, to the extent permitted by applicable law.
Lost, Missing, or Damaged Packages
If your package appears to be lost, arrives damaged, or tracking shows that it was delivered but you cannot locate it, please contact us as soon as possible at hello@sydneybelladonna.com.
We may ask you to confirm your shipping information, check with household members or neighbors, contact the carrier, or provide photographs in the case of damaged shipments.
We will review the circumstances and assist with the carrier or available claims process where appropriate.
Shipping Carrier Delays
Once an order has been provided to the shipping carrier, delays may occur due to weather, transportation disruptions, customs processing, carrier operations, or other circumstances outside our control.
We are not responsible for carrier transit delays outside our reasonable control, but please contact us if you experience a significant delivery issue and we will assist where reasonably possible.
Unshipped Orders
If we are unable to ship merchandise within the timeframe required by applicable law, customers will be given the applicable option to consent to the delay or cancel the affected order for a refund.
When a refund is legally required because merchandise cannot be shipped, store credit will not be substituted for that refund.
Questions
For questions regarding shipping or delivery, please contact:
Sydney Bella Donna
hello@sydneybelladonna.com